We respect your right to privacy and take seriously the protection of your personal information and are bound by the Australian Privacy Principles which are set out in the Privacy Act 1988 (Cth) (the Act).
This Privacy Policy sets out how we collect, use, disclose, transfer and store personal information that you provide to us via your use of the DrivePoints app (“app”). Urban Analytica Pty Ltd (ACN 626 183 793) provides the app to you.
Use of the DrivePoints smartphone app
If you use the DrivePoints smartphone app we will need to collect, access and share data from your mobile device fr the purpose of app functionality and performance improvements.
The app will access personal data on your mobile device through:
Information you provide to us (i.e. photo uploads), Information held on your mobile device (e.g. phone model, deviceID and OS version), information you have permitted the app to access via app permissions.
The app will access / collect the following data:
Device background location through network and GPS (to enable the app to automatically detect trips), phone calls and read status / identify (to allow calls to be made from the app), Wifi, Bluetooth and network status and connections, phone model, device ID and OS versions.
How personal information is collected and held
We collect your personal information when you contact us, use our online services, use our telematics products or deal with our business partners and research partners who use our telematics products.
Your personal information is recorded in our systems and databases and is held in secure environments. We may use our related bodies corporate, agents and third-party suppliers for processing and data storage services, which are located in Ireland and Australia. We use a variety of security measures, including sophisticated encryption and authentication tools to maintain the safety of your personal information.
When you visit our website we use common internet technologies, such as cookies, to collect general statistical information and to assist you in using our online services. We don’t collect personal information from cookies or use them for marketing purposes.
How we collect and hold personal information
In sharing samples of your journey data with us, via the use of the telematics driving application available on Android and Apple smartphones known as DrivePoints (“app”), we explain here how the information is collected and used to provide insights to you and form part of your driver rating. At the same time we use your data to provide road safety messaging to you and support your app usage and the research project you have voluntarily participated in.
The app uses telematics to enable us to recognise certain aspects of your driving and reflects your car’s usage, including:
• All your trip information is processed in an encrypted and de-personalised form, meaning members of the public cannot access your trip data. Our computer systems only search for driving behaviour information and relevant information for road safety and sustainability purposes, such as the trend of how the car is driven.
• By using our app it is possible to identify a location and the speed at which you are travelling. By using the app you agree and accept that you have voluntarily chosen to share this personal information with us for research purposes.
• When you use our app you should be aware that our app will record the direction you are heading, date, time, latitude, longitude, speed, driver distraction, how you manoeuvre the car and vehicle emissions and that this information is collected and stored by us or by our research partner.
• We will not release your information to anyone, outside of the research partner you have agreed to share your driving data with, unless there is court supported documentation we must comply with.
• We do not on-sell your journey information to any third party or allow access by any third party unless they are supplying services to us in the course of fulfilling our obligations in your service or for academic and road safety research purposes.
• Your own data is not used against you by police or authorities unless it supports other compelling evidence of serious criminal activity which would require, under subpoena, our cooperation.
• Your trip data is not displayed in any part of our websites or in any report that we produce, apart from inclusion into aggregate data across the research cohort. Driving feedback and tips are provided in your app from the aggregate of the trip or journey data represented by a rating system.
We record your phone number when you send it to us or make a call or send a text message or SMS from the app. We will associate it with your account. When you link our app we will generate a user account based on your device and hardware so if you change your device or hardware, you may have to re-associate this new device or hardware with your account before you can continue to use the app.
The driving data recorded through your use of our app is stored on your phone using encryption. This data is then transmitted over the internet using secure sockets layer and then stored in a secure data server and is only accessible by a limited number of partners who have special access rights to such systems for specific purposes and are required to keep the information confidential.
How will we use and/or disclose the data?
We will use the data for the purpose of providing you with feedback. Your information, including the driving data, will be used for the following purposes:
• To estimate your car’s usage, including kilometres driven.
• To help us to understand your driving behaviours and to provide private feedback to you and compare this with other drivers in the research projects.
We collect and process your driving data in accordance with our responsibilities on behalf of academic institutions and their research projects for safe driving in conjunction with road authorities. No personal insurance data related to premium setting is processed by us. We only provide information about you to those legally entitled to it, and where we are obliged to release it. We do not respond to requests for trip data to individuals outside of the standard information provided in the app.
Anonymity or pseudonymity relevant to research and personal information handling
Non-personal information collected by the app and some generic information provided by you at the point of application, such as age, State, make, model and engine size of the car will also be used by our suppliers during the road safety research project.
Any information such as your name, address, and vehicle registration number, will be removed after the project completes and this will restrict further data being directly linked to you.
When you complete use of the DrivePoints app, you can delete the app and even if you have not deleted it from your phone, no further transmission of data will be collected or processed. Some in app functions, such as mapping will remain active until you delete the app on your phone.
Who we may disclose your personal information to
We, or our agents, may disclose your personal information to:
· Any person authorised by you
· Our related bodies corporate, including for administrative, research and compliance.
· Technology service providers, including for digital delivery of email and SMS and secure storage.
· Dispute resolution organisations
· Service providers that perform data analytics
· Companies that conduct customer surveys on our behalf
· Road authority partners specific to the research project
Accessing your personal information
The information that you responded to in joining a research project and onboarding the app is retained to identify you during the period of usage.
Correction of personal information or if there is an identified error in the map data for your trips, for example a new speed limit has been applied to a location that our mapping has not updated this, and if this is impacting your DrivePoints, the error can be manually adjusted and trips re-scored or removed from data.
In order to protect the privacy of drivers, we refuse access where it relates to the driving trips of other drivers, even listed drivers on your policy that are not you.
How to make a privacy complaint
If you want to provide feedback, request data access or require more information about how we protect your personal information, please contact the Privacy Officer at support@drivepoints.com.au
If you’re not satisfied with our final decision and it relates to your privacy or how we’ve handled your personal information, you can contact:
The Office of the Australian Information Commissioner (OAIC).
postal address: GPO Box 5218, Sydney NSW 2001
phone: 1300 363 992
email: enquiries@oaic.gov.au
online: oaic.gov.au
Current at 29 May 2024
We reserve the right to update this Privacy Policy at any time.